Tips for Shopping for mortgages online

• Research an online lender the same way you would a traditional bank. Read the contents in the "About" box, which usually contains more information on the company and its policies.
• Get familiar with the company's online privacy and security policies, including how it uses the information collected about you.
• Make sure that you also can contact an online lender easily by telephone at any time during the mortgage process.
• Understand the level of off-line support available and what recourse is available if you have questions or issues.
• Be knowledgeable about the terms, conditions and costs involved in your transaction.
• Make sure the Web site you are on has a yellow padlock symbol, meaning it is private and secure.